Shipping Policy

Thank you for shopping with Phoru. We are committed to providing a smooth and reliable shopping experience from the moment you place your order to the day it arrives.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be extended during holidays, promotional events, or periods of unusually high order volume. Customers will be notified if significant delays occur.

Once an order has been processed, preparation for shipment begins and changes to the order may no longer be possible.

Shipping Times

Estimated delivery times are as follows:

• United States: 7–15 business days

• International: Delivery times vary depending on the destination country and local customs procedures. 

Please note that shipping estimates are provided as guidelines and are not guaranteed. Delivery times may be affected by weather conditions, customs processing, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout, when tracking is available.

Tracking information may take several business days to update after shipment.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

If you discover an error in your shipping address after placing your order, please contact our support team immediately. We will make every reasonable effort to update your shipping information before your order is processed or dispatched.

Once an order has entered processing or has been shipped, we may no longer be able to modify the shipping address.

Phoru is not responsible for packages that are delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete shipping information provided at checkout.

Undeliverable or Returned Packages

If a package is returned to us due to an incorrect shipping address, refusal of delivery, or failure to collect the package, additional shipping charges may apply to resend the order.

If the customer chooses not to have the order reshipped, a refund may be issued for the product cost only. Original shipping charges are non-refundable.

Lost or Delayed Shipments

If your package appears to be delayed beyond the estimated delivery timeframe or is believed to be lost in transit, please contact us at support@shopphoru.com.

We will work with the shipping carrier to investigate the shipment and assist in reaching a resolution whenever possible.

Questions

If you have any questions regarding your order or shipping, please contact us at:

support@shopphoru.com

Our customer support team aims to respond to all inquiries within 1–2 business days.