Return & Refund Policy

At Phoru, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to review eligible return requests in accordance with the policy below.

Return Eligibility

Returns are accepted within 14 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned with all original packaging, tags, and included accessories.

• Be free of stains, odors, pet hair, damage, or other signs of use.

• Not have been altered, washed, or modified after delivery.

Items that do not meet these requirements may not qualify for a refund.

Return Authorization

Before returning any item, customers must contact our support team at support@shopphoru.com to request return authorization.

Returns sent without prior authorization may be refused.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the item and any damage

We will review your claim and work to resolve the issue as quickly as possible.

Inspection of Returned Items

All returned merchandise is inspected upon receipt.

If an item is determined to have been used, damaged after delivery, altered, or returned in a condition different from its original state, the return may be denied. In such cases, the item may be returned to the customer, and a refund will not be issued.

Refunds

Once your return has been received and inspected, you will be notified of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow several business days for your financial institution to process and post the refund after it has been issued.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item

• A defective product

• An incorrect item received

In these situations, Phoru will work with you to provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Personalized or customized products

• Final sale or clearance items

• Items returned outside the 14-day return window

Contact Us

If you have any questions regarding this policy or need assistance with a return, please contact:

support@shopphoru.com

Our customer support team aims to respond within 1–2 business days.